Privacy Policy

Updated January 08, 2025

Definitions

("we", "our", or "us" is assigned to the individual and owner Vontesse)

We only process information that you have given consent for and it will not be disclosed and is held internally. We also collect information that is handled by a third party with usage collected via cookies, please click the link for further information surrounding cookie collection.

Vontesse customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

1. Contact details

2. What information we collect, use, and why

3. Lawful bases and data protection rights

4. Where we get personal information from

5. How long we keep information

6. Who we share information with

7. Sharing information outside the UK

8. How to complain

1. Contact details

Email vontesseanimation@gmail.com

2. What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Addresses

• Purchase or account history

• Payment details (including card or bank information for transfers and direct debits)

• Credit reference information

• Website user information (including user journeys and cookie tracking)

• Photographs or video recordings

• Call recordings

• Records of meetings and decisions

• Identification documents

• Information relating to compliments or complaints

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Addresses

• Marketing preferences

• Location data

• Recorded images, such as photos or videos

• Call recordings

• IP addresses

• Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

• Name

• Contact information

• Identification documents

• Financial transaction information

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Address

• Payment details

• Account information

• Purchase or service history

• Video recordings of public areas

• Audio recordings of public areas

• Video recordings of private or staff only areas

• Audio recordings of private or staff only areas

• Call recordings

• Customer or client accounts and records

• Financial transaction information

• Correspondence

3. Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

  If you make a request, we must respond to you without undue delay and in any event within one month.

  To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.Our lawful bases for the collection and use of your data

  Our lawful bases for collecting or using personal information to provide services and goods are:

  
  

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for legal requirements are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

4. Where we get personal information from

• Directly from you

• Third parties:

• Third parties may approach me on behalf of the client

5. How long we keep information

7 years

6. Who we share information with

• Others we share personal information with

• Professional or legal advisors

• Relevant regulatory authorities

• Professional consultants

• Organisations we’re legally obliged to share personal information with

• Publicly on our website, social media or other marketing and information media

• Suppliers and service providers

• Other relevant third parties: Only at the request and permission of the client or where I am otherwise duty bound by law to

7. Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Google Category of recipient: storage provider Country the personal information is sent to: EU

Committing in our contracts to comply with the GDPR in relation to our processing of customer personal data in all Google Cloud and Google Workspace services

1. Offering additional security features that may help you to better protect the personal data that is most sensitive

2. Giving you the documentation and resources to assist you in your privacy assessment of our services

3. Continuing to evolve our capabilities as the regulatory landscape changes

8. How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address: 

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated8 January 2025